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green motion jordan depot information

Green Motion Jordan Rental Terms for travel between 21-Nov-2014 and 31-Dec-2024

Pricing: Pricing is quoted on a ‘per day’ basis (24 hour period).


Minimum Age: Drivers aged 21 years old and over are allowed to drive any vehicle group.


Driving License and Identification Requirements: A full Jordanian driving license or
international equivalent is required. Exclusions may apply with regards to serious traffic
violation or penalty points. Any offences relating to drink or drug usage (however old) may
result in no car being offered. Please enquire at time of booking.
Any driver must produce a valid, original copy of their driving license including photo ID and
counterpart. For UK drivers this counterpart is DVLA check code (this code is obtained from
the DVLA website) In addition the main driver must produce a valid credit card (in
customer’s name and current address) for the payment of deposits, additional Insurance
packages.
The customer (main driver and any additional driver/s) may also be required
To provide secondary photographic identification (passport) and proof of
Address (utility bills).
Overseas customers (for those visiting Jordan) will be required to provide details of their
residency while in Jordan.
A driving license must be presented in legible Roman letters. Any International Driving
License must be accompanied by the national driver's license.
In the event that a customer arrives at the rental desk without the necessary documentation
as stated above, the booking will be cancelled. In these cases, there will be no refund.


Excess: Our standard excesses are shown below along with the
preauthorization required by credit card that must be in the driver's name. Our excess
excludes damage to the wheels, tires, glass, roof and underneath of the vehicle. Other
exclusions apply; please refer to rental agreement for more details. Locations reserve the
right to request a higher pre-authorization based on premium vehicles, license endorsement
history etc.

Car Group

Standard Excess

*VAT included

Pre-auth Required

*VAT included

Mini – Economy – Compact –
Intermediate 2/4 Door
JOD 390 JOD 390
Standard – Intermediate
Crossover – Fullsize Passenger
Van
JOD 500 JOD 500
Fullsize SUV – Premium –
Luxury
JOD 1000 JOD 1000


Additional Insurance
Additional Insurance as follows
To reduce your excess to zero in event of collision - JOD 5/day VAT included (uncapped)
To reduce your excess to zero in the event of theft - JOD 5/day VAT included (uncapped)
You must provide a Police report in the event of a collision or theft. This is a mandatory
requirement. If not provided, your insurance will be invalidated and you will be charged the
full excess.

Fuel Policy: Vehicles are supplied on a like for like basis. Fuel is at the hirer's expense.
The renter is responsible for returning the vehicle with the same amount of fuel that was
provided at the time of pickup. Vehicles returned with fuel lower than the level listed on
their rental agreement will be charged a fee. The rate charged for missing fuel is stated on
your rental agreement. Hirers are recommended to return the car with the same fuel to
avoid charges.


Method of payment: Green Motion locations accept all major credit and debit Cards for
payment. Diners are not generally accepted and may attract an administration charge –
please apply locally for Confirmation. Credit card only is accepted for pre-authorization.
Cards must be in the driver's name. Cash deposits/pre-authorizations is not accepted.
Cheques are not acceptable.
In the event that a customer fails to present a valid credit card or there is a lack of sufficient
funds available on the credit card, the car rental agent may refuse the release of the vehicle.
In these instances, no funds paid will be reimbursed.


Vehicle Group/Model
Our vehicles are classified into groups using the ACRISS codes for clarity of booking. The
group is indicated in the bottom right of the vehicle image and the description at the top
left. The group will print on your reservation.
Reservations are confirmed for a group and not a particular model unless shown otherwise.
We are unable to guarantee a particular make/model or fuel type unless a guaranteed
model group has been booked.
The vehicle shown on any documentation is for guidance only and may be substituted with
an alternative, similar or upgraded vehicle at our discretion.


Vehicle Condition
Vehicles must be returned to the location/drop off point in the same condition as when it
was picked up/delivered. It is the responsibility of the renter to ensure that the vehicle is
thoroughly checked prior to taking custody of the vehicle.
Whilst in charge of the vehicle the client accepts responsibility for maintaining the
roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary
cost/damage. This will include maintaining oil levels, tire pressures and other common sense
actions to maintain the vehicle if before authorized. Costs will generally be covered only if
it’s authorized in advance from the rental branch.


Renter returns the vehicle in a clean condition (normal wear and tear excepted). If the
vehicle is exceptionally dirty upon return or if there is damage to the seats, seat upholstery
or the carpets an additional charge for deep cleaning will apply. This charge will be
dependent upon the actual state of the vehicle when returned.
Any damage caused to the vehicle, if returned out of hours, is the responsibility of the hirer
until our staffs have checked in the vehicle.


Voucher
A copy of your voucher must be produced upon arrival at the rental desk. Failure to present
the voucher means the car rental agent may charge you at the local rates. Please note: We
are not responsible for overcharges on rentals where the voucher was not presented to the
local agent on collection of the vehicle. If you do not present the required documents, the
documentation is not valid or you do not have enough funds on your credit card, the car
rental agent may refuse to release the vehicle and no funds will be reimbursed


Additional Extras Charges shown below.

Item Daily Rate (inc VAT)
Additional driver JOD 5
Sat Nav/GPS JOD 9
Baby Seat (0 to 4 year old) JOD 5
Child Booster Seat (4 + years) JOD 6
CDW – Reduce Excess to 0 JOD 5
TP - Reduce Excess to 0 JOD 5

*First additional driver free of charge


Mileage: A hire that exceeds 3 days has an unlimited mileage allowance. A hire that is less
than 3 days has a 100 KM per day maximum mileage allowance. Excess mileage is charged at
0.15 JOD per KM VAT included


Opening Hours: Please see the Green Motion Locations List for local opening hours. Some
local holiday variations may apply. Please check with your local office. Locations may be
closed for pickups and returns on Christmas Day, Boxing and New Years Day. Please check.
Locations may be closed on other public holidays (bank holidays). Please check at time of
booking.


Out of hour's service: If an out of hour's service is available then rentals will
Attract a half day rental charge if between 18:00 to 23:00 at Amman Office, 24 hours service
available at the Airport road branch. Charge payable on collection. Please refer to The
Locations List for more details.


Roadside Assistance: Breakdown cover is included in our rates. Relevant contact details and
roadside assistance procedures will be given prior to the commencement of the hire.
Dependant on the circumstances we reserve the right not to provide a replacement vehicle.


One Way Rentals: An additional fee for one way rentals is chargeable. One way rental
options will be detailed in the notes section of the locations list.


Delivery and Collection: A delivery and collection service may be available within normal
opening hours. Charges will apply. Please contact the location for details.


Smoking Policy
Green Motion operate a no smoking policy for all vehicles. If you have smoked or allowed
smoking within the vehicle charges will apply. This includes allowing cigarette (or cigar)
smoke or ash into the vehicle, which would imply the above. Charges are detailed in the
damage matrix available at the rental counter.


Animals in our vehicles
We request no animals are transported in our vehicle unless contained. A valeting fee may
be applied to rectify any soiling due to animal transportation. Charges are detailed in the
damage matrix available at the rental counter.


Valeting: In the event that a vehicle is returned in an unclean condition (internally and
externally) and requires more than our standard clean, a valeting charge of 53 JOD VAT
included will apply.


Delayed Collections/ No show policy
Reservations will be held for 1 hour from the specified reservation time after which they will
be classed as a no-show. If a customer arrives after this time then a vehicle is not
assured. We will do everything possible to provide a vehicle. This may include offering a
different vehicle and rates may be different to the original booking.
Flight numbers provided are for informational purposes only. It is the responsibility of the
customer to inform the location of any delays.


Rental Extensions
Please note that it may not always be possible for the hiring branch to extend the hire.
Where the branch agrees to extend the hire, the rental will be charged at the prevailing rate
which may be higher or lower than the original booking rate.


Non-authorized rental extension
Penalty above the rental charge and the driver will be black listed (declined for future
bookings) Charges are detailed in the damage matrix available at the rental counter.


Early Returns/Unused Rental Days
No refunds (partial or full) will be given for rentals ended early, late collections, no shows or
cancellations made after the rental start date.


Late Returns
A vehicle is hired for a contracted period as detailed on the rental agreement. The return
day and time as selected by the customer at the time of booking will be enforced regardless
of delayed pickup time. If the vehicle is returned outside the grace period, there will be a
charge of an additional day or a late fee.


Amendments
Reservation amendments must be requested in writing at least 24 hours prior to the start of
your rental. Please note that telephone amendments will not be accepted. An amendment
request is not assured and amendments will be treated as a new booking.


Lost Keys
Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is stolen
and keys are not returned to the rental location, the hirer will be deemed negligent. Lost
keys are deemed as negligence and are not covered under the insurance excess limitation or
risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use and
repair. This list is not exhaustive.


Fines, Penalties and Administration Charges
It is the responsibility of each hirer to cover the cost of any parking fines and traffic
violations. When fines or traffic violations occur and a Green Motion location is involved in
administering the charge then an administration fee will be charged to the customer.


Vehicle Trackers
Some of our vehicles contain tracking devices which will be used in accordance with our data
protection policy.


Complaints
All complaints should be made in writing either through our Online Contact Form found on
our Contact Us page or via email to ics@cs.greenmotion.com within 30 days from the last
day of your rental. Whilst we do try to resolve all cases brought to our attention, those
raised after this period may not be considered. If at any point during the investigation
process communication ceases for a period of more than 30 days, the case will be
considered closed and no further action will be taken.


GDPR
All information relating to privacy and data protection when using a Green Motion service
will be contained on our privacy policy which is located on our website
– www.greenmotion.com/privacy


General Terms
All bookings are subject to our terms and conditions.
Green Motion Limited cannot accept liability for any charges incurred on documentation
signed for and accepted locally.
Green Motion Limited will not be held responsible for anyone driving under the influence of
alcohol or drugs causing wilful damage, off road driving or driving without due care and
attention. The customer will accept responsibility in respect of such claims. This list is not
exclusive.
When comprehensive insurance is taken out it is to provide the customer with entitlement
to drive and covers the vehicle in the event of an accident. In the case where a customer is
found negligent Green Motion Limited and its locations reserve the right to pursue the
customer for the recovery of all losses incurred.
Calls to Green Motion may be recorded.


Terms and Conditions Issued May 2019 and may be subject to change at any time.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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